Customer Success Manager

We are supporting a fast-growing GovTech SaaS company where Customer Success is still early and evolving — meaning real ownership and influence from day one.

You’ll manage ~20 customers across enterprise, mid-market, and SMB, all expecting white-glove partnership, structured success plans, and executive-level engagement.

The work is highly consultative and change-management driven:
- Leading QBRs / EBRs
- Defining KPIs and success metrics
- Multi-threading stakeholders
- Driving adoption of a mission-critical platform
- Helping build CS playbooks, customer journeys, and operating rhythm — not just follow one

Details:
- Fully remote + flexible schedule
- Strong emphasis on work-life balance
- Close-knit, low-ego, startup-mentality team
- Base salary up to $105K (no commission pressure)

This is a great fit for someone with enterprise or high-touch CS experience in a startup/scale-up who wants depth, ownership, and impact — not 100+ accounts.

Interested in learning more? Send your resume to: scs@seattlecorporatesearch.com